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Terms of Service

Last updated: 12 September 2026

These Terms of Service (the “Terms”) govern access to and use of Meritur— the website, platform and all related services (together, the “Platform”) operated by Meritur ApS, CVR 46766288, Rebslagervej 7C, 3. tv., 2400 København NV, Denmark (“we”, “us”). Please read them carefully: they contain important provisions about your rights and obligations, including our role as a facilitator, fees, non-circumvention, limitations of liability, and the governing law. By creating an account or using the Platform, you accept these Terms on behalf of the company you represent.

1. Definitions

  • “Client” (service requester): the company that posts a Project or Assignment and is looking for a Service Provider.
  • “Service Provider”: the company that offers professional services on the Platform and can submit Bids.
  • “Project”: a fixed-scope piece of work posted by a Client. “Assignment”: an ongoing engagement billed per month. References to Projects include Assignments unless stated otherwise.
  • “Bid”: a Service Provider’s offer on a Project, including its proposal, price and timeline.
  • “Engagement”: the collaboration that exists once a Client awards a Bid to a Service Provider.
  • “Content”: any information submitted, uploaded or exchanged on the Platform, including postings, proposals, documents, company information, reviews and messages.
  • “User”: any person or company accessing the Platform, whether or not an account exists.

2. What Meritur does

Meritur is a business-to-business marketplace for professional services. Clients describe what they need; relevant Service Providers submit Bids; Bids are assessed on quality — not lowest price — and presented to the Client in a ranked overview; the Client chooses whom to engage. The Platform provides the tools around that process: posting, bidding, quality scoring, introductory meetings, engagement and milestone tracking, and settlement documentation.

Facilitator, not guarantor

Meritur is a facilitator. We are not a party to any agreement between a Client and a Service Provider, and we are not a guarantor of any work, deliverable, payment, timeline or outcome. Rankings, scores and other assessments are decision support for the Client; they are not a warranty or endorsement of any Service Provider, Client or Bid, and they do not guarantee results. Each party remains solely responsible for its own contractual and professional obligations, including the content of engagement letters, the performance of the work and the payment for it.

3. Accounts and eligibility

The Platform is for businesses only. To create and keep an account, the person acting for a company must:

  • be at least 18 years old;
  • have the authority to represent and bind that company on the Platform;
  • provide true, accurate and current information — including the company’s legal name and a valid CVR number for Danish companies — and keep it updated;
  • not have been suspended or banned from the Platform; and
  • accept these Terms on the company’s behalf.

A company may have multiple users; joining an existing company account requires approval. Accounts created by automated means are not permitted. You are responsible for keeping your login credentials confidential and for the activity on your account, and you must notify us promptly of any unauthorised use. Verification badges reflect checks we have performed at a point in time; they are not a guarantee of any company’s standing.

Company details for Danish companies may be prefilled from the public CVR register (for example activity category, company size and published financial ranges). You can adjust these details, and you are responsible for their accuracy.

4. Quality ranking and scoring

Bids are scored on published criteria — currently industry knowledge, reputation and track record, price as value for money, timeline, and platform reviews — each with a disclosed weighting. The main parameters of the ranking, and the reasons for their relative importance, are described on the Platform and apply equally to all Service Providers. Every Bid is assessed individually on its own merits.

Scoring is assisted by automated tools, and final scores are confirmed by a human before they rank a Bid. Scores and rankings are decision support for the Client; the decision to award always rests with the Client.

5. AI-assisted features

The Platform offers AI-assisted features, such as drafting a brief from notes, summarising uploaded documents, suggesting form values, estimating quality scores, and proposing redactions for confidential postings. These features are assistive: their output can be imperfect, you can review and change it wherever it is presented to you, and quality scores are confirmed by a human before use. We process data for these features as described in our Privacy Policy; we do not use your data to train third-party AI models, and confidential details from one project are not exposed to another.

6. Content and information

All Content you provide must be:

  • true, accurate, current and complete, and kept up to date;
  • lawful, and free of anything that infringes third-party rights;
  • free of offensive, defamatory, discriminatory or misleading material;
  • free of information you are not permitted to disclose, including third-party confidential information; and
  • free of malware or other harmful code.

You own the Content you submit. You grant Meritur a non-exclusive, royalty-free licence to host, reproduce and display that Content on the Platform as needed to operate the services — for example, showing your company profile and postings to relevant counterparties, generating summaries and scores, and keeping records of engagements and settlements. This licence lasts as long as needed to operate the Platform and to comply with our legal obligations.

We have no general obligation to monitor Content, and we do not pre-screen it. We may, at our discretion, review, remove or restrict Content that we consider unlawful, in breach of these Terms, or harmful to the Platform or its users.

7. Confidential projects

A Client may post a Project as confidential. The public listing then shows a redacted title and description. Service Providers request access by accepting the Platform’s standard non-disclosure agreement through the Platform, naming the people it covers; the Client decides whether to grant access. The Client can see the name and contact details of the people covered by the accepted agreement, so it knows who is legally bound, and may use those details only to administer the Project, to contact them about it, and to enforce the agreement — not for marketing, recruitment or any other purpose (see section 8). By posting a Project as confidential, the Client agrees to keep each bidding Service Provider’s proposal, pricing and team details confidential and to use them only to evaluate the bid and, if that Service Provider is selected, to perform the Project. Everyone with access to a confidential Project must treat its contents accordingly and use them only to evaluate and perform the potential engagement.

8. Contact details, meetings and messaging

The Platform discloses contact details deliberately and sparingly: the Client’s contact email is shown to Service Providers viewing its posting; a bidding Service Provider’s team emails are shown to the Client on the ranked-bid view; and meeting invitations are sent by email to both sides. In-platform messaging opens once an Engagement exists. Contact details obtained through the Platform may be used only in connection with the relevant Project or Engagement — see non-circumvention below — and not for unsolicited marketing.

9. Fees and payment

Meritur never holds client funds. Payment for an Engagement flows directly from the Client to the Service Provider. The Platform records the agreed amounts, tracks milestones, and documents the settlement between the parties.

Meritur charges a platform fee for its service, as described on the Pricing page, which forms part of these Terms. The fee is invoiced separately with proper invoice details and carries 25% Danish VAT where applicable. Fees may be updated prospectively; changes are announced on the Platform and do not affect Engagements already awarded. Unless agreed otherwise in writing, a Service Provider may not pass its platform fee on to the Client as a separate charge.

The satisfaction mechanism on the Platform — payment following the Client’s approval of delivered milestones — is a process we facilitate between the parties. It is not an escrow service, insurance or a guarantee by Meritur.

10. Non-circumvention

The value of Meritur depends on engagements happening on the Platform. For any counterparty you first identified, contacted or transacted with through the Platform, you agree that you will not:

  • take the engagement, or a substantially similar engagement, off the Platform in order to avoid platform fees;
  • solicit or agree to contract directly outside the Platform during an active Engagement and for twelve (12) months after it ends; or
  • use contact details or information obtained through the Platform to circumvent Meritur or its fees.

Breach of this clause may lead to suspension or termination of the account and a claim for the fees that would otherwise have been due, without prejudice to any further remedies.

11. Reviews and satisfaction surveys

After an Engagement, Clients may be asked to complete a satisfaction survey, and review functionality may be offered on the Platform. Any review or survey response must be honest, based on your own genuine experience, and free of unlawful, defamatory or confidential material. Survey results contribute to a Service Provider’s track record on the Platform and may influence future quality scores. We may verify, moderate or remove reviews that we consider fraudulent, manipulated or in breach of these Terms, but we do not remove reviews merely because they are critical. We are not responsible for the content of users’ reviews.

12. Intellectual property

The Platform — including its software, design, trademarks, texts and the compilation of its content — belongs to Meritur or its licensors and is protected by intellectual property law. You may not copy, modify, distribute, reverse engineer or create derivative works of the Platform, or use the Meritur name or logo, without our prior written consent. Nothing in these Terms transfers any intellectual property rights in your Content to us beyond the licence in section 6, and nothing transfers our rights to you.

13. Acceptable use

In addition to the obligations above, you must not:

  • create a false identity, misrepresent who you act for, or use another user’s account;
  • access the Platform with bots, scrapers or other automated means, or harvest data about other users;
  • use Platform data or content to build or support a competing service;
  • interfere with the operation or security of the Platform, or place an unreasonable load on it;
  • send spam or unsolicited commercial messages through or based on the Platform; or
  • use the Platform for any unlawful purpose.

14. Suspension and termination

Your agreement with Meritur runs for an indefinite period. You may close your account at any time by written notice to us; we may terminate with reasonable written notice. If an account materially breaches these Terms or applicable law, or exposes the Platform or its users to harm, we may suspend or terminate it with immediate effect and remove or restrict the Content concerned.

Ending your relationship with Meritur does not affect the contracts between a Client and a Service Provider: obligations between those parties — including payment for work performed and confidentiality undertakings — survive independently. Sections that by their nature should survive (including non-circumvention, intellectual property, liability and governing law) survive termination.

15. Warranties

The Platform is provided “as is” and “as available”. To the extent permitted by law, we do not warrant that the Platform will be uninterrupted, error-free or secure; that it will meet your requirements; that any Service Provider or Client is suitable for you; or that information provided by users — or generated by assistive AI features — is accurate, complete or reliable. You are responsible for your own precautions in dealings with other users, including appropriate contracts and due diligence.

16. Liability

To the extent permitted by law, Meritur is not liable for the acts, omissions, Content, deliverables or solvency of any user; for loss arising from engagements between users; or for indirect or consequential loss, including loss of profits, data or goodwill. For matters within our control, our total liability to a company for all claims in any 12-month period is limited to the platform fees that company paid to Meritur in the six months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under Danish law, including liability for gross negligence or wilful misconduct.

17. Indemnity

You will indemnify and hold Meritur harmless from claims, damages and reasonable costs (including legal fees) brought by a third party arising out of your breach of these Terms, your Content, or your breach of applicable law.

18. Privacy

Our processing of personal data is described in our Privacy Policy. The Platform and its data are hosted in the EU.

19. Changes to these Terms

We may update these Terms for valid legal, technical, commercial or operational reasons. Non-material changes take effect when published, with the date above updated. Material changes are notified to account holders by email or on the Platform with reasonable advance notice; if you do not agree with a material change, you may terminate your account by written notice before it takes effect. Continued use of the Platform after a change takes effect constitutes acceptance.

20. General

  • Entire agreement. These Terms, together with the Pricing page, the Privacy Policy and any terms expressly agreed for specific features, are the entire agreement between you and Meritur regarding the Platform, and they prevail over any of your own standard terms.
  • Assignment. You may not assign your rights or obligations under these Terms without our prior written consent; we may assign in connection with a merger, acquisition or reorganisation, with notice to you.
  • Severability. If a provision is held invalid, the remainder of these Terms stays in force.
  • No waiver. Not enforcing a provision is not a waiver of it.
  • Electronic communication. You agree to receive notices from us electronically, to the most recent email address on your account. You can give us notice at hello@meritur.com.
  • Language. These Terms are written in English; if translated, the English version prevails.

21. Governing law and venue

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by Danish law. The Danish courts have exclusive jurisdiction, with the City Court of Copenhagen as the agreed venue of first instance, except where mandatory law provides otherwise.